Your satisfaction is 100% guaranteed! We are confident you'll love your Wheely Wooly Farm yarn, but if you don't for any reason, simply return it within 60 days from date of purchase for a full refund (applies only to unopened skeins and needles, you pay return shipping), via credit card chargeback or in-store credit, whichever you prefer. If you wish to return a garment (hat, scarf, wrap, etc. ), simply return it in like new condition (you pay shipping), for a 90% refund of the price paid for the garment, by either credit card chargeback or in-store credit, whichever you prefer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.